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What to read first
Start with Chapter 2 — What Oracle Never Shipped: Your Rates — then go straight to Appendix A, the quarterly checklist. Those two together are the operating model.
Who wrote this
William A. Green — 27 years in Oracle EBS Financials, former Oracle employee, six years at Rimini Street writing fixes for systems Oracle no longer patched. The practice does fix development for unsupported systems, named-specialist support, and configuration documentation. If something in your EBS is broken right now, describe the problem.